Frequently Asked Questions
Our SmartBank Client Services Team is happy to answer any questions you may have regarding the acquisition. You may reach us at 866.290.2554. Please refer to page 6 for SmartBank Client Services hours.
A limited amount of history will be converted (from January 1, 2020 – May 8, 2020). We recommend that you print your history if you need it, or have copies of your previous statements.
Current branch hours will change to SmartBank’s branch schedule as follows: Monday – Thursday: 8:30am – 5:00pm and Friday: 8:30am – 6:00pm. For a list of branches offering Saturday drive-thru hours, please visit our website at www.smartbank.com/contact-us/ or call our Client Services Team toll-free at 866.290.2554.
The majority of account numbers will not change. In the instance of a duplicate account number, you will be notified.
Yes, the routing number will be changed to 064209216. Please do not give out this routing number to merchants until after Monday, May 11th.
The bank acquisition will be finalized at close of business on Friday, May 8th.
The acquisition will not have any impact on your existing loan rates, terms or conditions. Beginning Monday, May 11th, loan payments can be made via online banking, in-branch, by automatic transfer or mail. Payments may be mailed to SmartBank at PO Box 1910, Pigeon Forge, TN 37868. Beginning April 13th, 2020, in lieu of a coupon book consumer loan clients will receive a monthly Loan Payment Due Notice/Mortgage Payment Notice.
Yes, you will receive a new SmartBank MasterCard debit card by mail beginning on April 27th. A few days after you receive your new card, you will also receive a new Personal Identification Number (PIN). You may activate your new SmartBank ATM/debit card, using your new PIN, beginning on May 11th. If you have not received your new debit card and PIN by May 11th, please contact Client Services at 866.290.2554.
Not immediately. You may continue using your Progressive Savings Bank checks until you are ready for a re-order. At that time, visit your local branch or contact our Client Services Team by calling 866.290.2554 or by email at email@example.com.
Progressive online banking will no longer be available beginning at 3:00pm CST, Friday, May 8th. Progressive Bill Pay will be unavailable beginning Thursday, May 7th at 8:00am CST. Beginning at 10:00am CST Monday, May 11th, you may login to SmartBank’s online banking and bill pay systems. Please see Page 7 for credential information. Please note you must first login to SmartBank’s online banking website prior to enrolling in SmartBank’s Mobile app.
We are excited to introduce to you all of the innovative products SmartBank offers including Debit Card Controls, Mobile Check Deposit, FREE checking accounts, and our SmartBank app, to name a few!