Frequently Asked Questions
Current branch hours will change to SmartBank’s branch schedule as follows: Monday – Thursday: 8:30am – 5:00pm and Friday: 8:30am – 6:00pm. Additionally, the Keller Lane office in Maryville, TN will have drive-thru service available on Saturday from 8:30am – 12:00pm, effective March 11th.
The majority of account numbers will not change. In the instance of a duplicate account number, you will be notified.
Yes, the routing number will be changed to 064209216. Please do not give out this routing number to merchants until after Monday, March 11th.
The bank acquisition will be finalized at close of business on Friday, March 8th.
The acquisition will not have any impact on your existing loan rates, terms or conditions. Beginning Monday, March 11th, loan payments can be made via online banking, in-branch, by automatic transfer or mail. Payments may be mailed to SmartBank at PO Box 1910, Pigeon Forge, TN 37868.
Yes, you will receive a new SmartBank MasterCard debit card by mail beginning on February 25th. A few days after you receive your new card, you will also receive a new Personal Identification Number (PIN). You may activate your new SmartBank ATM/debit card, using your new PIN, beginning on March 11th. If you have not received your new debit card and PIN by March 11th, please contact Client Services at 866.290.2554.
Foothills online banking will no longer be available beginning at 5:00pm EST, Friday, March 8th. Foothills Bill Pay will be unavailable beginning Thursday, March 7th at 5:00pm EST. Beginning at 10:00am EST Monday, March 11th, you may login to SmartBank’s online banking and bill pay systems. Please see Page 7 for credential information. Please note you must first login to SmartBank’s online banking website prior to enrolling in SmartBank’s Mobile app. Existing bill pay payees and payments will convert. Online banking auto-transfers will need to be re-established.
We are excited to introduce to you all of the innovative products SmartBank offers including Debit Card Controls, Mobile Check Deposit, FREE checking accounts, and our SmartBank app, to name a few!
A limited amount of history will be converted (from January 1, 2019 – March 8, 2019). We recommend that you print your history if you need it, or have copies of your previous statements.
Our SmartBank Client Services Team is happy to answer any questions you may have regarding the acquisition. You may reach us at 866.290.2554. Please refer to page 6 for SmartBank Client Services hours.