Frequently Asked Questions
No, branch lobby hours are Monday through Friday, 8:30am to 5:00pm CST. Drive-thru lanes open at 8:30am.
No, your account number(s) will remain the same.
Yes, the routing number will be changed to 064209216. Please do not give out this routing number to merchants until after Friday, February 16th.
The bank acquisition will be finalized at close of business Friday, February 16th.
The acquisition will not have any impact on your existing loan rates, terms or conditions. Please continue to make your loan payments as usual, until further notice.
Yes, you will receive a new SmartBank MasterCard debit card by mail beginning on February 8th. A few days after you receive your new card, you will also receive a new Personal Identification Number (PIN). You may activate your new SmartBank ATM/debit card, using your new PIN, beginning on February 19th. If you have not received your new debit card and PIN by February 19th, please contact Client Services at 866.290.2554.
Online banking will be unavailable beginning at 5:00pm CST, Friday, February 16th until 10:00am CST on Monday, February 19th. Bill Pay will be down beginning Thursday, February 15th, at 5:00pm CST and will resume at 10:00am CST on Monday, February 19th. You will retain your existing username, but your password will change to your 5-digit zip code followed by the last four digits of your Social Security Number.
We are excited to introduce to you all of the innovative products SmartBank offers including SmartPay, Mobile Check Deposit, FREE checking accounts, and our SmartBank app, to name a few!
Our SmartBank Client Services Team is happy to answer any questions you may have regarding the acquisition. You may reach us at 866.290.2554. SmartBank’s Client Services Team is regularly available Monday-Friday, 8:00am-6:00pm EST and on Saturday, 8:30am-12:30pm EST. SmartBank Client Services Team will offer extended hours beginning February 17th through February 23rd to assist you with your banking needs with a schedule as follows: Saturday, Feb. 17th, 7:00am-1:00pm CST; Sunday, Feb. 18th, 11:00am-5:00pm CST; Monday, Feb. 19th, 8:00am-6:00pm CST; and Tuesday-Friday, Feb. 20th-23rd, 7:00am-6:00pm CST.